1.4 Payment Terms

• Payment is due upon completion of services unless otherwise agreed.
• Accepted payment methods include EFTPOS, credit card and cash in-store, subject to availability.
• Deposits may be required for special-order tyres, wheels or batteries. Deposit and cancellation conditions will be disclosed before the order is placed.

1.5 Customer Responsibilities

Customers must:

• Provide accurate vehicle information, including make, model, tyre size and modifications.
• Disclose known issues, including damaged wheels, locking nuts and missing components.
• Ensure the vehicle is accessible and safe for work to proceed.
• For mobile services, provide a safe working area, suitable parking and access to the vehicle.

GH Tyre Services is not responsible for delays or an inability to complete work caused by inaccurate information, inaccessible vehicles or unsafe working conditions, subject to applicable law.

1.6 Warranty and Consumer Rights

• New tyres and wheels may be covered by applicable manufacturer warranties, subject to the relevant warranty terms.
• GH Tyre Services will address workmanship issues in accordance with applicable consumer guarantees and any express workmanship warranty offered.
• Warranty assessments may require an inspection and proof of purchase.
• Manufacturer or workmanship warranties do not generally cover damage caused by misuse, accidents, impacts, driving on flat tyres, normal wear and tear, or unrelated vehicle faults, subject to applicable consumer law.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

1.7 Second-Hand / Used Tyres – Terms and Conditions

Second-hand and used tyres may be available depending on current stock, tyre size, condition and suitability. Customers should contact GH Tyre Services by phone or enquiry to confirm availability and pricing before visiting or placing an order.

The following conditions apply to second-hand and used tyre purchases:

1. Availability

• Used tyres are subject to availability and are not guaranteed to be in stock.
• Customers should confirm the required tyre size, quantity, price and availability with our team before purchasing.
• If a requested tyre is unavailable, alternative options may be discussed with the customer.

2. Condition and inspection

• Used tyres may show signs of previous use, including tread wear and cosmetic marks.
• Tyres will be assessed for suitability before sale and fitting.
• Customers should ask our team about the condition and remaining tread of the specific tyre being considered.
• Tyres that are unsafe, unsuitable or non-compliant with applicable requirements will not be supplied for road use.
• Customers should confirm that the selected tyre size and specification are suitable for their vehicle before purchase.

3. No additional GH Tyres warranty

• Second-hand and used tyres are sold without an additional GH Tyres warranty, and no separate commercial warranty is provided unless expressly agreed in writing.
• This does not exclude or limit any rights or remedies available to customers under the Australian Consumer Law or other applicable legislation.
• Any concern about a used tyre should be reported to GH Tyre Services promptly so the matter can be assessed.

4. Pricing and payment

• Used tyre prices depend on size, brand, condition and availability.
• The price will be confirmed before the customer commits to the purchase.
• Any applicable fitting, balancing or other service charges will be disclosed before the work begins.

5. Customer confirmation

Before installation, customers should confirm the agreed tyre size, quantity, condition, price and intended vehicle application with our team.

These conditions do not remove any statutory rights a customer may have if a product is unsafe, defective, misrepresented or otherwise fails to meet applicable consumer guarantees.

1.8 Liability and Vehicle Damage

GH Tyre Services takes reasonable care when working on customer vehicles.

• Customers should notify our team of any pre-existing damage or known issues, including corrosion, cracked rims, worn wheel studs, damaged locking nuts or stripped threads.
• Pre-existing conditions may affect the work that can safely be performed.
• Customers are encouraged to inspect their vehicles after work is completed and report any concerns promptly.
• Responsibility for loss or damage will be determined in accordance with applicable law. Nothing in these Terms excludes liability where it cannot legally be excluded.

1.9 Wheel Alignment and Balancing Limitations

• Wheel alignment results may be affected by worn or damaged suspension and steering components.
• Additional labour may be required where components are seized, corroded or damaged. Any additional charges will be explained before the extra work begins.
• Perfect balancing may not be achievable with bent, damaged or heavily modified wheels.
• If a vehicle cannot be aligned or balanced safely, our team will explain the limitation and discuss available options.

1.10 Mobile Tyre and Battery Services

• Mobile technicians may decline or discontinue work where the site is unsafe, excessively sloped, obstructed or unsuitable for the required equipment.
• Mobile battery services depend on battery compatibility and the vehicle’s electrical system.
• Some work may need to be completed at our workshop for safety, access or equipment reasons.
• Any applicable call-out fee or additional charge will be communicated before the service proceeds.

1.11 Special-Order Items

• Special-order tyres, wheels and batteries may require an upfront deposit.
• Deposit, cancellation, return and refund conditions will be disclosed before the order is placed.
• Returns and refunds are subject to applicable consumer law. Special-order status does not remove statutory rights relating to defective goods, misrepresentation or other consumer guarantees.
• If a product becomes unavailable or is significantly delayed, GH Tyre Services will discuss the available options with the customer, including any applicable refund rights.

1.12 Right to Refuse or Stop Service

GH Tyre Services may refuse or stop work where:

• The vehicle or work environment presents a safety risk.
• The customer behaves abusively or threatens staff.
• The requested work is outside our capabilities or service scope.
• Environmental conditions, access restrictions or equipment limitations prevent safe completion.

Any payment or refund relating to work not completed will be handled in accordance with the agreed terms and applicable law.

1.13 Privacy Policy

Customer information is collected and used for service delivery, bookings, invoicing, communication, safety and warranty administration. GH Tyres & Car Detailing Services does not sell customer personal information. Information may be disclosed to service providers where necessary for business operations or where disclosure is authorised or required by law, subject to applicable privacy obligations.

1.14 Amendments to These Terms

GH Tyre Services may update these Terms from time to time. The latest version will be published on our website. Changes will apply as permitted by law, and customers should review the applicable Terms before booking or purchasing.

1.15 Tyre Puncture Inspection and Repair Terms

1.15.1 Inspection and Repair Suitability

• All tyre puncture repairs are subject to an inspection by our technicians to determine whether the tyre is suitable for safe repair.

• Where necessary, the tyre will be removed from the wheel for an internal inspection to identify hidden damage.

• The suitability of a repair depends on factors including the location and size of the puncture, the tyre’s internal condition, tread depth, existing damage and applicable manufacturer recommendations and repair standards.

• Not every punctured tyre can be repaired safely. Damage to the sidewall, shoulder or other non-repairable areas may require tyre replacement.

• GH Tyre Services reserves the right to decline a puncture repair where the tyre is unsafe, unsuitable for repair or cannot be repaired in accordance with applicable requirements.

1.15.2 Worn, Damaged or Structurally Compromised Tyres

• Tyres with excessive tread wear, uneven wear, internal damage, exposed cords, bulges, cracks or other safety concerns may be unsuitable for puncture repair.

• Where a tyre is considered unsafe or unsuitable for repair, our technicians will explain the identified concerns and recommend replacement or further inspection where appropriate.

• A puncture repair will not restore worn tread or correct existing wheel alignment, suspension or other mechanical problems.

• If uneven tyre wear or a vehicle pulling to one side is identified, we may recommend a wheel alignment inspection or further mechanical assessment.

• Any repair recommendation will be based on the tyre’s assessed condition and applicable safety requirements.

1.15.3 Customer Authorisation and Repair Recommendations

• Before proceeding, our team will explain any material limitations identified during the inspection and advise whether repair or replacement is recommended.

• Where replacement is recommended because the tyre is unsafe or unsuitable for repair, customers will be informed of the available options.

• Customers must authorise any chargeable work before it proceeds.

• If a customer declines a recommended repair or replacement, GH Tyre Services may refuse to carry out a repair that cannot be completed safely.

• We may decline to return a vehicle to service with a tyre that we have determined is unsafe for road use, subject to applicable law.

1.15.4 Repeat Leaks and Repair Concerns

• If a tyre continues to lose air following a puncture repair, the customer should stop driving if the tyre is flat, significantly underinflated or unsafe to use and arrange a professional inspection.

• A repeat leak may result from an unsuccessful seal, additional damage, a leaking valve, a wheel rim issue or another cause. Further inspection may be required to identify the source.

• Customers should contact GH Tyre Services promptly if they have concerns about a puncture repair performed by us.

• We will assess reported repair concerns and address any confirmed workmanship issues in accordance with applicable consumer guarantees and any express warranty offered.

• A repeat leak does not automatically establish the cause of the problem. The tyre and repair must be inspected before a conclusion can be reached.

1.15.5 Repair Limitations and Safety

• A puncture repair cannot guarantee that a tyre will remain free from future leaks or damage.

• Subsequent punctures, new damage, pre-existing internal damage, valve or rim leaks and other vehicle-related issues may affect tyre performance.

• Temporary tyre sealants and emergency repair products may have limitations and are not necessarily a substitute for a permanent repair or tyre replacement.

• Customers should follow the vehicle and tyre manufacturer’s recommendations for tyre pressure, inspection and safe operation.

1.15.6 Charges and Replacement Options

• Puncture inspection and repair charges, including any applicable additional labour, will be explained before chargeable work proceeds.

• If a tyre is unsuitable for repair, our team may provide a quotation for a suitable replacement tyre.

• Any additional work, including wheel balancing or wheel alignment, will be discussed with the customer before proceeding.

1.15.7 Australian Consumer Law

Nothing in this section excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable legislation.

These terms do not remove any rights a customer may have in relation to defective workmanship, misleading representations, failure to exercise due care and skill, or other matters covered by applicable law.