Terms and Conditions

GH Tyre Services – Terms and Conditions

These Terms and Conditions (“Terms”) apply to all tyre, wheel, servicing, and mobile services provided by GH Tyre Services, located in Southport, Gold Coast. By booking or purchasing any service from GH Tyre Services, you acknowledge and agree to these Terms.

🚗 1.1 Services Provided
GH Tyre Services offers the following services:

Tyre and Wheels Sales
Tyre Fitting, Puncture and Repair Services
Wheel Alignment Services
Wheel Balance Services
Tyre and Battery Mobile Services

All services are performed by trained technicians using industry-standard equipment and practices.

🚗 1.2 Pricing & Surcharges

All quoted and listed prices are GST inclusive.
Prices may vary based on tyre brand, size, model, and specific vehicle requirements.
Surcharges apply for larger vehicles that exceed standard 4WD sizing, including oversized wheels, modified suspension systems, and vehicles requiring specialised tools or labour.

Additional charges may apply for:

Severely damaged wheels
Difficult-to-remove tyres
Non-standard or aftermarket wheels
Extra balancing weights required
Emergency or after-hours mobile services

Any price adjustments will be communicated before work begins.

🚗 1.3 Bookings, Cancellations & Mobile Call-Outs
Bookings can be made online, via phone, or in-store.

For mobile services, customers must provide accurate address details and ensure safe and legal access for technicians.
A call-out fee may apply, depending on location.
Cancellations or rescheduling should be made at least 24 hours before the appointment.
If a customer is not present or fails to provide access at the time of booking, a missed appointment fee may apply.

🚗 1.4 Payment Terms

Payment is required in full upon completion of services.
Accepted payment methods include EFTPOS, credit card, and cash (in-store).
Tyre and wheel orders may require deposits for special-order items.

🚗 1.5 Customer Responsibilities
Customers must:

Provide accurate vehicle information (make, model, tyre size, modifications).
Disclose any known issues such as wheel damage, locking nuts, or missing components.
Ensure the vehicle is accessible, safe, and roadworthy for work to proceed.
For mobile services: provide a safe working environment, clear parking, and access to the vehicle.

GH Tyre Services is not liable for delays or inability to complete work where customer responsibilities have not been met.

🚗 1.6 Warranty

Tyres and wheels sold come with manufacturer warranties as applicable.
GH Tyre Services provides workmanship warranty on services performed, limited to correct fitting, balancing, and alignment services.

Warranty does not cover:

Normal wear and tear
Misuse, negligence, or driving on flat tyres
Damage from accidents, potholes, kerbs, or off-road use
Issues arising from vehicle suspension or mechanical faults not related to our services

Customers must retain invoices for warranty claims.

🚗 1.7 Liability & Damage

GH Tyre Services takes all reasonable care with customer vehicles.
We are not responsible for pre-existing tyre or wheel damage, including corrosion, cracked rims, worn studs, broken locking nuts, or stripped threads.
Vehicles must be inspected by the customer before leaving the premises or before technicians leave a mobile job site.
GH Tyre Services is not liable for loss or damage caused by factors outside our control (weather, theft, vandalism, mechanical faults, manufacturer defects).

🚗 1.8 Wheel Alignment & Balancing Limitations

Wheel alignment results may be affected by worn suspension or steering components.
Extra labour may be required where components are seized or damaged; additional charges may apply.
Perfect balance may not always be achievable with damaged, bent, or heavily modified wheels.

🚗 1.9 Mobile Tyre & Battery Services

Mobile technicians may refuse service if the site is unsafe, sloped, obstructed, or otherwise unsuitable.
Mobile battery services depend on compatibility with the vehicle’s electrical system.
In some cases, services may need to be completed at the workshop for safety or equipment reasons.

1.10 Special-Order Items

Special-order tyres, wheels, or batteries may require upfront deposits.
Deposits for special orders are non-refundable unless the product is unavailable or delayed significantly by the supplier.
Returns are not accepted for special-order items unless defective.

🚗 1.11 Right to Refuse Service
GH Tyre Services reserves the right to refuse service where:

The vehicle is unsafe
The customer is unreasonable, abusive, or non-compliant
The work required exceeds the scope of our services
Environmental conditions or safety risks are present

🚗 1.12 Privacy Policy
Customer information is used solely for service delivery, invoicing, safety, and warranty purposes. GH Tyres & Car Detailing Services does not sell or share customer data with third parties except as required by law.

🚗 1.13 Amendments to Terms & Conditions
GH Tyres & Car Detailing Services may update these Terms at any time. The latest version will always be available on our website. Customers should review the Terms before booking services

Mobile Car Detailing - Terms & Conditions

These Terms and Conditions (“Terms”) apply to all mobile car detailing services provided by GH Car Detailing Services (“we”, “us”, “our”). By booking a service, the customer (“you”, “your”) agrees to the following terms.

🚗 General Service Conditions

2.1 All services are performed based on the information provided at the time of booking.
2.2 Vehicle condition can vary, and final pricing may differ depending on the actual state of the vehicle upon inspection.
2.3 We reserve the right to adjust pricing where additional time, labour, or products are required.
2.4 All prices advertised or quoted are GST inclusive.
2.5 You must ensure your vehicle is accessible and parked safely in an area suitable for detailing.

🚗 Power, Water & Location Requirements

2.6 You must inform us at the time of booking whether power and water are available on-site.
2.7 If no power or water is available, additional charges may apply or services may be limited.
2.8 Unsafe working environments (e.g., steep driveways, unshaded areas in extreme heat) may result in refusal or rescheduling.

🚗 Vehicle Inspection & Condition-Based Surcharges

2.9 Prices may be adjusted if your vehicle’s condition is more challenging than expected, including but not limited to:

Excessive pet hair
Heavy stains
Biohazards (urine, vomit, faeces)
Significant soiling
Sand, mud, mould, or food contamination

2.10 Final costs may vary based on the overall condition of the vehicle.
Surcharges apply to:

Heavily soiled interiors or exteriors
Oversized vehicles
Vehicles larger than standard 4WD dimensions

🚗 Service Limitations & Exclusions
2.11 GH Car Detailing Services does not guarantee the removal of:
Deep scratches

Permanent stains
Acid etching
Oxidation
Clear coat damage
Paint defects
Mould embedded in HVAC systems
Burn marks or torn upholstery

2.12 Some contaminants may be reduced but not completely removed due to age, material type, or severity.

🚗 Pet Hair, Biohazards & Odour Removal

2.13 The Pet Hair Removal service includes pet hair removal only.
2.14 Cleaning of pet urine, vomit, faeces, or other biohazards is NOT included in the pet hair removal service.
2.15 These issues are addressed only in the Premium Detailing Package and incur additional charges based on severity.
2.16 Strong odour removal may require multiple treatments or may not be fully achievable.

🚗 Buffing Service Terms
2.17 Buffing is a basic buffing service designed to improve surface shine only.

The service does not include:

Paintwork inspection
Deep colour restoration
Clarity restoration
Glass polishing
Deep scratches, heavy oxidation, water spots, or severe defects cannot be removed through this service.

We may refuse buffing work on:

Vehicles with very old, deteriorated, or unstable paintwork
Vehicles that have been repainted within the last 12 months
Surfaces showing signs of clear coat failure

🚗 Hand Polish Terms

2.18 Hand Polish provides light enhancement only.
2.19 Deep scratches, swirl marks, heavy oxidation, or severe defects cannot be removed with hand polishing and may require:
Machine polishing (not included)
Repainting (customer responsibility)

🚗 Engine Bay Detailing Terms
2.20 Engine Bay Detailing includes light cleaning and dressing only.

We may refuse service if:

The engine bay is excessively oily or greasy
There is a high risk of damaging exposed wiring or components
The engine bay contains heavy contamination requiring mechanical or degreasing work beyond the scope of detailing

🚗 Customer Responsibilities

2.21 You must disclose any known issues affecting your vehicle, including electrical faults, leaks, or prior paintwork.
2.22 You must remove personal items from the vehicle before service.
2.23 We are not responsible for loss or damage to personal items left inside the vehicle.

🚗 Booking, Cancellations & Rescheduling

2.24 A minimum of 24 hours’ notice is required to cancel or reschedule.
2.25 Failure to provide notice may result in a cancellation fee.
2.26 If weather conditions prevent safe work, we may reschedule at no penalty.
If a customer is not present or fails to provide access at the time of booking, a missed appointment fee may apply.

🚗 Liability
2.27 All care is taken during detailing, but GH Car Detailing Services is not liable for:

Pre-existing damage
Wear and tear
Paint deterioration
Mechanical issues resulting from age or condition
You acknowledge that some results cannot be guaranteed due to vehicle age, material type, or severity of damage.

🚗 Photographs & Media

2.28 Before and after photos may be taken for quality assurance.
2.29 Photos may be used for marketing unless you request otherwise in writing prior to the service.

🚗 Acceptance of Terms
By booking or receiving services from GH Car Detailing Services, you agree to all Terms & Conditions listed above.

🚗 Privacy Policy
Customer information is used solely for service delivery, invoicing, safety, and warranty purposes. GH Tyres & Car Detailing Services does not sell or share customer data with third parties except as required by law.

🚗 Amendments to Terms & Conditions
GH Tyres & Car Detailing Services may update these Terms at any time. The latest version will always be available on our website. Customers should review the Terms before booking services

General Website - Terms & Conditions

These terms and conditions (the “Terms and Conditions”) govern your use of the website https://ghtyrescardetailing.com.au/ (the “Site”). This Site is owned and operated by GH Tyres & Car Detailing Services PTY LTD and serves as an informational resource and portal for clients and partners of GH Tyres & Car Detailing Services PTY LTD.

By accessing or using this Site, you acknowledge that you have read, understood, and agreed to comply with these Terms and Conditions.

3.1 Intellectual Property

All content available on this Site, including but not limited to images, text, logos, documents, downloadable files, and any other materials, is the exclusive property of GH Tyres & Car Detailing Services PTY LTD and its creators. You are prohibited from using, reproducing, or distributing any content from the Site without explicit permission from GH Tyres & Car Detailing Services PTY LTD.

3.2 Limitation of Liability

GH Tyres & Car Detailing Services PTY LTD, along with its directors, officers, agents, employees, subsidiaries, and affiliates, shall not be liable for any direct, indirect, incidental, or consequential damages, including but not limited to claims, losses, damages, liabilities, or legal fees arising from your use of the Site.

3.3 Indemnification

By using this Site, you agree to indemnify and hold harmless GH Tyres & Car Detailing Services PTY LTD and its directors, officers, agents, employees, subsidiaries, and affiliates from any claims, losses, damages, liabilities, and expenses, including legal fees, that arise from your use of the Site or your violation of these Terms and Conditions, except where prohibited by law.

3.5 Severability

Suppose any provision of these Terms and Conditions is found to be invalid or unenforceable under applicable law. In that case, the affected provision will be considered void and removed, while the remaining provisions will remain in full force and effect.

3.6 Changes to the Terms and Conditions

GH Tyres & Car Detailing Services PTY LTD reserves the right to amend these Terms and Conditions at any time to stay compliant with legal requirements or reflect changes in the operation of the Site. Users will be notified of any changes via email or through a notice posted on the Site.

3.7 Contact Information

If you have any questions or comments regarding these Terms and Conditions, please contact GH Tyres & Car Detailing Services PTY LTD during business hours, Monday to Friday, by any of the following methods:

By email: info@ghtyrescardetailing.com.au

By phone: 0421 022 853